Monthly Archives: July 2013

Slow Down You Move Too Fast

This last week I had 5 flights in three days and worked in three cities. Now I’m back home in Mexico trying to slow down. Today we set out on some errands and met some friends. Result, a long lunch … Continue reading

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Insecurity – A Painful Waste of Time

Connect with me on Twitter @firedupleaders You have no reason to feel insecure. None whatever. And here is why. Insecurity is generated by what you tell yourself about a situation. For example You attend a cocktail party and nobody even seems … Continue reading

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Respect

Seldom does the core value of respect come to center stage in the corporate world as it did in a story I heard today. The customer had a right to be very angry. The service they had contracted for was … Continue reading

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Basics of Cross-Cultural Communication

Note to Readers Periodically I publish a blog that we value the most and has had the best responses. This was published two years ago. We all live and do business in an increasingly global environment. One of the authors … Continue reading

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Managing Hostility

The airline lost our luggage. Weary from our long trip we grudgingly schlepped over to the “lost luggage” counter. It took 24 hours to resolve the problem. During the process we had a chance to observe excellent customer service by … Continue reading

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